Service and Privacy Policies

SERVICE POLICIES

We want our service policies to be readily available for your review. Please be aware that these policies may be subject to change. However, any changes will be posted and will only apply to practices and prices on a going forward, not on a retroactive basis.

Cancellations: While we are sensitive to last-minute schedule changes, we require 48-hours’ notice for all cancellations. Due to the high demand for our services, we will charge half the cleaning rate for all appointments canceled after this 48-hour window. We charge the full amount of the appointment if you cancel with less than 24-hours’ notice. If a Brownstone Maids cleaning consultant arrives at a scheduled cleaning appointment and is unable to gain access to your home, we are unable to refund the charge for the appointment.

Additional Hours: On the day of the cleaning, more hours may be purchased if needed. For clients with Pre-Paid packages, the discounted rate applies to added hours.

Preferred Cleaning Professional: Brownstone Maids will make every effort to send the same cleaning professional every time as long as you are satisfied. However, this may not always be possible. If your cleaning professional will change, Brownstone Maids will be sure to give you adequate notice.

Customer Satisfaction: At the beginning of the cleaning, please let your professional(s) know if there are any areas which need particular focus. We urge you to take a walk-through with the cleaning professional(s) at the end of your cleaning to address any areas you may feel need to be touched up. If you are not 100% satisfied with your cleaning, please let us know immediately. In a subsequent visit, we will touch up any area(s) included in your purchase that did not meet with your complete satisfaction — at absolutely no charge to you!

Supplies: If you have purchased a cleaning WITH our supplies, Brownstone Maids will supply all eco-friendly, premium, natural, plant-based cleaning supplies including: floor cleaner, general cleaner, wood cleaner, bathroom cleaning products, granite cleaner, microfiber cloths, sponge, high duster, scrub brush and toilet brush . A broom, mop, dust pan and vacuum are NOT included but may be added for an additional charge of a $39.00 flat fee, PLEASE ADD THE PREMIUM CLEANING TOOLS PACKAGE TO YOUR CHECKOUT CART.

Referrals: Refer a friend and receive A 20% Discount on ANY One Time Cleaning. The discount may also be applied to any ONE cleaning within a cleaning package. Simply have your friend mention your name when booking and we will contact you to set up your 20% discount. This offer is UNLIMITED. The more friends you refer to Brownstone Maids the more discounts you will accrue!!!

PRIVACY POLICIES

These privacy policies tell you how we use personal information collected at this site. Please read these policies before using the site or submitting any personal information. By using the site, you are accepting the practices described in these policies. These policies may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not on a retroactive basis. You are encouraged to review these policies whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the practices set forth in these privacy policies are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookies/Tracking Technology: The Site may use cookies and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Please Note: the cookie and tracking information is NEVER shared with third parties.

Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Disclosure of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information: If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

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